Last updated: 18 July 2026

Privacy Policy

This Privacy Policy explains how EVChargersTunbridgeWells.co.uk collects, uses, stores and shares personal information when you visit this website, submit an EV charger or grant project enquiry, call us or otherwise contact us.

1. Who we are

EVChargersTunbridgeWells.co.uk is operated by AZOF Creatives Ltd.

For the purposes of UK data-protection law, AZOF Creatives Ltd is the data controller for personal information collected directly through this website.

2. The information we collect

Depending on how you use the website, we may collect the following information.

Contact and identity information

• Your name
• Business or organisation name
• Email address
• Telephone number
• Installation postcode or location

EV charger project information

• Whether the enquiry is residential or commercial
• Preferred charger, installation type or charging requirements
• Property, parking and proposed installation details
• Number of chargepoints or sockets required
• Who is expected to use the chargepoints
• Site-survey status, project timescale and additional information you provide

Grant project information

• Organisation type and proposed use of the chargepoints
• The grant or funding scheme being considered
• Whether you are researching, preparing to apply, awaiting a decision or already hold approval
• A voucher or application reference if you choose to provide one
• Whether the organisation can fund the remaining project cost
• Information about surveys, quotations, approvals or project progress

Technical and website information

• IP address, device type, browser and approximate location
• Pages visited, referral source and time spent on the website
• Cookie choices and information needed to protect forms from spam or misuse
• Website and server logs generated when the website is used

Please do not submit passwords, bank details, payment-card information, health information or other sensitive personal information through an enquiry form.

3. How we collect information

We collect information:

• Directly from you when you submit a website form, telephone us, email us or send a message
• From an organisation contacting us on your behalf where it has authority to do so
• Automatically through website logs, security tools, cookies and analytics technologies
• From an installation partner where this is necessary to administer or follow up an enquiry

4. How we use your information

We may use personal information to:

• Receive, review and respond to your enquiry
• Understand the proposed EV charger installation and how far the project has progressed
• Identify and introduce your enquiry to a potentially suitable independent installation partner
• Allow the selected installation partner to contact you about advice, a site survey, quotation, grant-related requirements or installation
• Keep an administrative record of introductions and enquiry outcomes
• Prevent spam, fraud, malicious activity and misuse of the website
• Maintain, secure and improve the website and enquiry service
• Deal with complaints, disputes, data-protection requests or legal claims
• Comply with legal, regulatory, tax and accounting obligations

We do not use the grant form to make an automated eligibility decision. We do not submit your information as an official grant application unless this is separately and expressly agreed with an appropriately authorised third party.

5. Our lawful bases for using personal information

UK data-protection law requires us to have a lawful basis for each use of personal information. The bases most relevant to this website are:

• Legitimate interests: to operate a genuine enquiry and installer-introduction service, respond to people who contact us, maintain records, protect the website and manage complaints or disputes. We consider whether these interests are necessary and balanced against your rights.
• Steps taken at your request: where information is needed to respond to your request for information, a quotation, a survey or an introduction connected with a possible service agreement.
• Consent: where you choose to accept non-essential cookies or separately opt in to electronic marketing. Consent can be withdrawn at any time.
• Legal obligation: where we must keep, use or disclose information to comply with the law.
• Legal claims: where processing is necessary to establish, exercise or defend legal rights.

Submitting an enquiry does not automatically give us permission to send unrelated marketing. Any marketing consent will be requested separately where required.

6. Who we share information with

We may share relevant enquiry information with:

• One or more selected independent EV charger installers or installation businesses that may be able to respond to the enquiry
• Website-hosting, form-processing, email-delivery, data-storage, IT-support and security providers acting on our behalf
• Analytics and cookie providers where non-essential cookies have been accepted
• Professional advisers, insurers, accountants or legal representatives where reasonably necessary
• Government bodies, regulators, law-enforcement authorities or courts where disclosure is legally required
• A purchaser or successor if the website or relevant business assets are sold or transferred, subject to appropriate confidentiality and data-protection requirements

We do not sell personal information to unrelated organisations for their own general marketing.

Independent installation partners

An installer receiving an enquiry normally acts as a separate data controller for its subsequent use of your information. This means the installer is responsible for its own privacy practices, security, communications and any service agreement it offers. Where reasonably practicable, the identity of the selected installation partner will be made clear when the introduction is made or when the partner first contacts you.

7. Grant providers and government bodies

Submitting the grant project form does not send your information directly to OZEV, DVLA, a local authority or another grant provider. If an installer or adviser believes information needs to be submitted to an official scheme, it should explain the process, its own role and any further information or agreement required.

8. International transfers

Some technology providers may process or store information outside the United Kingdom. Where this happens, we take reasonable steps to ensure that an appropriate legal safeguard is used, such as a UK adequacy regulation, the UK International Data Transfer Agreement, the UK Addendum to approved contractual clauses or another lawful transfer mechanism.

9. How long we keep information

We may keep information for a shorter or longer period where appropriate, taking account of the purpose, legal obligations, complaint or dispute risks and whether continued storage is necessary. Information may remain for a limited period in secure backups before being overwritten.

10. How we protect information

We use reasonable technical and organisational measures designed to protect personal information from accidental loss, unauthorised access, alteration, disclosure or misuse. These may include secure website connections, access controls, account security, reputable hosting and email providers, software updates, backups and limiting access to people who require the information.

No internet transmission or storage system is completely secure. You should avoid submitting information that is unnecessary for the enquiry.

11. Cookies and analytics

The website may use essential cookies needed for security, functionality and cookie preferences. With your choice where required, it may also use analytics cookies to understand how visitors use the website.

Further information is available in our Cookie Policy. You can also change or withdraw non-essential cookie choices through the website’s cookie controls.

12. Marketing communications

We do not treat a request for a quotation or grant project response as blanket consent for unrelated marketing. Where electronic marketing consent is required, it will be requested separately. You can unsubscribe from marketing at any time by using the unsubscribe method provided or contacting us.

Service communications about an enquiry, introduction, survey or quotation are not marketing and may still be sent where necessary to deal with your request.

13. Automated decision-making

We do not make decisions that have legal or similarly significant effects on you solely by automated means. The grant project form records the answers you select but does not automatically determine official eligibility, approval or funding.

14. Your data-protection rights

Depending on the circumstances, you may have the right to:

• Ask for access to the personal information we hold about you
• Ask us to correct inaccurate or incomplete information
• Ask us to delete information where there is no continuing lawful reason to keep it
• Ask us to restrict how information is used in certain circumstances
• Object to processing based on legitimate interests
• Receive information you supplied in a portable format where the right applies
• Withdraw consent at any time where processing relies on consent
• Complain about how your personal information has been handled

These rights are not absolute and may depend on the reason the information is being processed. We may need to verify your identity before responding. We will respond without undue delay and normally within one month.

15. Data-protection complaints

If you are unhappy with how we have used personal information, please contact us first using the details in section 1. We will acknowledge a data-protection complaint within 30 days, investigate it appropriately and communicate the outcome.

If you remain unhappy, you can complain to the Information Commissioner’s Office:

16. Third-party websites and services

The website may link to third-party websites or services. We are not responsible for their content, security or privacy practices. You should read the privacy information provided by any third party you deal with.

17. Children

This website and its EV charger enquiry services are intended for adults and organisations. We do not knowingly collect personal information from children through the enquiry forms.

18. Changes to this Privacy Policy

We may update this Privacy Policy to reflect changes to the website, our services, technology or legal requirements. The latest version will be published on this page with an updated revision date.

This policy is intended to provide clear privacy information for the website’s current lead-generation and installer-introduction activities. It should be reviewed whenever the site starts collecting new information, using new providers or sharing information in a different way.